Terms & Conditions

Welcome to Santoor Car Care. By accessing our website or availing our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully. 

1. General

The information provided on this website is for general informational purposes only. By using our website or services, you agree to these terms, policies, and applicable laws and regulations. 

Santoor Car Care reserves the right to modify or update these Terms & Conditions at any time without prior notice. 

2. Services

Santoor Car Care provides servicing and repair solutions for Maruti Suzuki Vehicles in Pune. All services are carried out by trained technicians using appropriate tools and processes. 

• Service timelines may vary depending on the nature of work  
• Additional repairs, if identified, will be communicated before execution  
• Final billing may vary based on actual inspection and work required  

3. Service Booking & Appointments

When you book a service through our website, phone, or in person: 

• You agree to provide accurate and complete information  
• Appointment timings are subject to availability  
• Santoor Car Care reserves the right to reschedule or adjust bookings if required  

4. Pricing & Payments

• All service charges are communicated based on initial inspection or standard service packages  
• Final costs may vary depending on additional work or parts required  
• Payments must be completed upon service delivery unless otherwise agreed  
• Applicable taxes will be charged as per government regulations  

5. Spare Parts & Warranty

• We use genuine or approved spare parts for servicing  
• Warranty on parts and services will be as per manufacturer or supplier terms  
• Warranty does not cover normal wear and tear or misuse  

6. Insurance & Accident Repairs

For accident repairs and insurance claims: 

• Santoor Car Care will assist with documentation and coordination  
• Approval timelines depend on the insurance provider  
• Any non-approved or additional work will be informed to the customer  

7. Customer Responsibilities

Customers are responsible for: 

• Providing accurate vehicle and service details  
• Removing personal belongings from the vehicle before service  
• Reviewing and approving estimates before work begins  

Santoor Car Care will not be responsible for loss of personal items left inside the vehicle. 

8. Limitation of Liability

While we strive to provide high-quality service, Santoor Car Care shall not be held liable for: 

• Delays caused by external factors  
• Issues arising from pre-existing vehicle conditions  
• Indirect or consequential losses

9. Website Usage

• Users agree not to misuse the website or attempt unauthorized access  
• All content on the website is the property of Santoor Car Care and may not be reproduced without permission  

10. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Pune. 

11. Contact Us

For any queries related to these Terms & Conditions, please contact: Support@santoorcarcare.com